Refund policy

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

Eligibility Criteria
To qualify for a return:

- Item must be in the same condition as when you received it
- Unworn or unused, with tags and in the original packaging
- Include a receipt or proof of purchase

How to Start a Return
To initiate a return, please contact us at Contact us.

Returns must be sent to:
- Insulindeweg 10, 1462 MJ Middenbeemster
If your return is accepted, we will send you a return shipping label and instructions.
Returns sent without prior approval will not be accepted.

Damages and issues 

Please inspect your order upon arrival. Contact us immediately if:
- Your item is defective, damaged.
- You received the wrong item
We’ll evaluate the issue and make it right.

Non-Returnable Items
The following items cannot be returned:
 - Perishables (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

If you are unsure whether your item is eligible, please contact us before initiating a return.

Exchanges
The fastest way to get what you want is to return the item and place a new order after your return is accepted.

European Union 14 day cooling off period

For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must meet the same return conditions as outlined above.

Refunds

Once your return is received and inspected, we’ll notify you of approval status. If approved:
- You’ll be automatically refunded to your original payment method within 10 business days
- Please allow additional time for your bank or credit card provider to process the refund

If it’s been more than 15 business days since your return was approved, please contact us at Contact us.